Welcome to Dreamcast Support

Forget your worries! We're here, awaiting the opportunity to help whenever you need us.

What do you need help with?

Our Support
Packages

No matter the size of your business, our support plans have got you covered - from expert onboarding guidance to 24/7 technical assistance.

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Classic Support

Our services and solutions come up with standard support services offered via email, call, and chat support to ensure that you have access to the help you need. We understand the needs of growing businesses and are committed to providing personalized support to help you succeed.

Premium Support

Experience hassle-free personalized onboarding sessions and assistance from our product expert available 24/7 via multiple channels. Premium support service goes the extra mile to ensure our solutions and product is configured and launched successfully for your business needs.

Enterprise Support

Our Enterprise Support provides you with a dedicated team that ensures prioritized issue resolution and personalized service. Enjoy 24/7 multi-channel support, quarterly feature-usage reports, early access to new product features, and full access to all developer resources.

Compare Plans

Services
Classic
Premium
Enterprise
Knowledge base
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Community forums
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Self-service portal
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Email support
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Live chat support
8 hours, 5 days/week
24 hours, 5 days/week
24 hours, 7 days/week
Phone support (Toll-free)
8 hours, 5 days/week
24 hours, 5 days/week
24 hours, 7 days/week
Remote assistance
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Acknowledgement & initial response time
8 Hours
3 Hours
1 Hour
Dedicated Technical Account Manager
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Quarterly report (feature usage reports + feature recommendations)
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Early access to new features
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Servies

Classic

Premium

Enterprise

Knowledge base
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Community forums
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Self-service portal
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Email support
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Live chat support
8hours, 5 days/week 24hours, 5 days/week 24hours, 7 days/week
Phone support (Toll-free)
8hours,5 days/week 24hours,5 days/week 24hours,7 days/week
Remote assistance
check check check
Acknowledgement & initial response time
8 Hours 3 Hours 1 Hour
Dedicated Technical Account Manager
check check check
Quarterly report (feature usage reports + feature recommendations)
check check check
Early access to new features
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Read Our Impact Stories

Samung

Samsung RS85 Virtual Launch

Samsung Ultrasound System launched its latest product, RS85 prestige in June 2020.

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ET Digital

ET Digital Warrior Summit & Awards

An effort by ET digital presented by Dell technologies to appreciate unacknowledged heroes.

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Johnson's Virtual Product

Johnson's Virtual Product

Johnson's & Johnson's cotton touch launched its latest product range virtually over Dreamcast virtual event platform.

Know More

Get The Right Support At Your Ease

  • Let's Connect!

    Our support team is here to help! Reach out to us anytime through email, phone, or chat. You can also tweet us @dreamcastinc.

    Contact Dreamcast support
  • Got a Question?

    Join the Webinar Plus Support community and get answers from our team of experts.

    Visit our forum
  • Can't Find What You Need?

    Don't worry, we're here to assist you. Submit a request, and we'll get back to you as soon as possible!

    Submit a ticket
support

What makes us

#YourEventTechPartner

Testimonial-icon Testimonial-icon-colourful
Efficient and Hassle-Free Event Registration

"We had an amazing experience with Dreamcast, from the people, to the product. As it is with events, there were many requirements and changes in the last moment, and team DC were always ready with a solution. We are also appreciative of their quick and clear communication, which made the process even more seamless and convenient. And a special shoutout to Rajat Mehrotra and Himanshu Srivastava."

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